The Info You’re After

HOW TO PLACE AN ORDER?

• Visit the "SHOP" page and browse through the items. Once you find something you love, select your preferred color, size, and quantity.

• Review your selections. You can easily adjust your choices by modifying the quantity, color, or size if needed.

• Proceed to checkout as a guest or log into your profile for a faster experience.

• Finally, choose your preferred payment method to complete your purchase.

WHAT IS THE RETURN & EXCHANGE POLICY?

​If you happen to find any defects in the products you receive, or if we have sent the wrong items, you can return them within 10 days from the date of purchase. Please note that return shipping costs will be your responsibility. To ensure a smooth return process, the product must be in its original condition and packaging. Once we receive the returned items, we will issue your refund promptly. For more details, please click here.

HOW IS THE CHIPPING COST CALCULATED?

Shipping costs vary based on the shipping methods and options you select. Expedited handling and overnight delivery will incur higher fees compared to standard shipping for non-urgent items. Additionally, please note that shipping rates for many of our products are calculated based on weight, and all weights will be rounded up to the nearest full pound.

WHEN AND HOW WILL MY ORDER BE DELIVERED?

Domestic Orders: Please allow 3-5 working days for delivery within Indonesia, depending on the destination. For more remote locations, shipping may take a little longer. International Orders: For deliveries outside of Indonesia, please allow 5-15 working days. Estimated delivery dates will be provided at checkout. Your order will be shipped via one of the following carriers: Go-Jek, Grab, JNE, or J&T Express.

DO I NEED AN ACCOUNT TO ORDER?

Shop at WWW.IMME-OFFICIAL.COM without the need to create an account. However, by signing up, you'll unlock exclusive benefits:

• Easily track your orders and view past purchases

• Request returns or exchanges directly from your account

• Save your favorite items to your Wish List

• Get early access to preview and register for new collections

• Save your address for faster checkout on future purchases

HOW DO I CREATE AN ACCOUNT?

Creating an account on WWW.IMME-OFFICIAL.COM is quick and easy:

1. Click "Log In" at the top left of the homepage (or in the menu on mobile), then select "Log In/Create an Account" and fill out the form.

2. During checkout, after selecting your items, click "View Bag/Checkout" and "Secure Checkout." You'll have the option to create an account once you complete your purchase.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Your privacy is of utmost importance to us. We treat all the information you share as confidential and secure. Ensuring a safe shopping experience is our top priority. Your credit card details are encrypted, and our servers are fortified to safeguard your information. Rest assured, we will never sell or share your personal data with any third party.

WHAT ARE THE PAYMENT METHODS ACCEPTED?

We accept payments via bank transfer, credit card, debit card (Visa and MasterCard), and PayPal. If you choose bank transfer as your payment method, kindly confirm your payment by visiting the Payment Confirmation page or click here.