Return & Exchange Policy

• Courier Return: We recommend using a reliable courier service with tracking to ensure the safety of your return. IMME is not responsible for any lost packages during transit. Please note that all shipping, tax, and customs fees will be borne by you. Any additional charges incurred by IMME will be deducted from your store credit.

• Offline Drop-Off: If you’re near South Jakarta, especially around the Kuningan area, you can drop off your return at our Studio. Please let us know beforehand so we can ensure your item is received directly by our team. Once the item is dropped off, we’ll carefully inspect it and proceed with your request.

• Items must be returned in new, unused, unwashed condition, with all tags still attached, and in the original packaging. Returns and exchanges can only be processed once per item. Please note that sale items, including purchases with discount vouchers, final sale items, or flash sales, are not eligible for returns or exchanges.

• Refunds will be issued in store credit at the price of the returned item. Store credit must be used in a single transaction within 6 months of activation. Shipping fees are non-refundable.

• For exchanges, items must be unworn and unwashed, and returned within 10 days from delivery. Exchanges are not available for sale items.

• It may take up to 10 business days for your return to be processed. If it has been longer and you haven’t received an update, please contact us with proof of return (e.g., collection receipt or drop-off slip).

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